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Table 4 The conventional features of Swedish district heating businesses

From: Challenges for business change in district heating

Key partnerships
Fuel providers
Key resources
Production unit
Distribution network
Customer value
Provider of heat and hot water (utility)
Customer segment
Business-to-business (largest segment)
Private homeowners
Key activities
Production
Distribution
Maintenance
Customer channel
Invoicing
Campaigns
Customer relationship
Provider to consumer (push)
Cost structure
 Large fixed costs
Income structure
 Fixed