Table 4 The conventional features of Swedish district heating businesses
Key partnerships  Fuel providers | Key resources  Production unit  Distribution network | Customer value  Provider of heat and hot water (utility) | Customer segment  Business-to-business (largest segment)  Private homeowners |
Key activities  Production  Distribution  Maintenance | Customer channel  Invoicing  Campaigns | Customer relationship  Provider to consumer (push) | |
Cost structure  Large fixed costs | Income structure  Fixed | ||