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Table 5 Aggregation of the collected information on district heating development

From: Challenges for business change in district heating

Key partnerships

 Fuel providers

 Customers

 Policy makers

Key resources

 Production unit

 Distribution network

 Competencies beyond production, distribution and maintenance

Customer value

 Provider of heat and hot water or of a service

 Support

 Flexibility

 Knowledge on energy efficiency

Customer segment

 Business-to-business (largest segment)

 Private home owners

 New usage of heat

Key activities

 Production

 Distribution

 Maintenance

 Customer engaging

 Improved internal efficiency

Customer channel

 Invoicing

 Campaigns

 Customer engaging

Customer relationship

 Provider to consumer (push)

 Dialogue building trust, loyalty and long term

 Prosumer