Table 5 Aggregation of the collected information on district heating development
|
Key partnerships Fuel providers Customers Policy makers |
Key resources Production unit Distribution network Competencies beyond production, distribution and maintenance |
Customer value Provider of heat and hot water or of a service Support Flexibility Knowledge on energy efficiency |
Customer segment Business-to-business (largest segment) Private home owners New usage of heat |
|
Key activities Production Distribution Maintenance Customer engaging Improved internal efficiency |
Customer channel Invoicing Campaigns Customer engaging |
Customer relationship Provider to consumer (push) Dialogue building trust, loyalty and long term Prosumer |
