Key partnerships  Fuel providers  Customers  Policy makers | Key resources  Production unit  Distribution network  Competencies beyond production, distribution and maintenance | Customer value  Provider of heat and hot water or of a service  Support  Flexibility  Knowledge on energy efficiency | Customer segment  Business-to-business (largest segment)  Private home owners  New usage of heat |
Key activities  Production  Distribution  Maintenance  Customer engaging  Improved internal efficiency | Customer channel  Invoicing  Campaigns  Customer engaging | Customer relationship  Provider to consumer (push)  Dialogue building trust, loyalty and long term  Prosumer |