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Table 5 Aggregation of the collected information on district heating development

From: Challenges for business change in district heating

Key partnerships
Fuel providers
 Customers
Policy makers
Key resources
Production unit
Distribution network
 Competencies beyond production, distribution and maintenance
Customer value
Provider of heat and hot water or of a service
 Support
Flexibility
Knowledge on energy efficiency
Customer segment
Business-to-business (largest segment)
Private home owners
New usage of heat
Key activities
Production
Distribution
Maintenance
 Customer engaging
 Improved internal efficiency
Customer channel
Invoicing
Campaigns
 Customer engaging
Customer relationship
Provider to consumer (push)
 Dialogue building trust, loyalty and long term
Prosumer