|Indicator||Score 1||Score 2||Score 3||Score 4||Score 5|
|System’s functionality||Payment discontinued due to technical issues or internal disputes.||Despite ongoing payments, issues are reported by users around timely collections, payment delays, and deposits.||Users report sound financial management, timely collection, and limited-to-no payment delays.|
Less than 20% of expected reserves is collected or data not available.|
Passbook shows no entry in last several months.
|Between 20% and 40% of expected reserves are collected. Passbook shows no entry in recent months. No other explanation from qualitative data for missed payments.||About half of tariffs collected compared to expected reserves. Passbook shows dispersed payments. Qualitative data from discussion with stakeholders provide an explanation for recent missed payments.||About 60–70% of expected tariffs are collected. Passbook shows regular payments over extensive periods of time.||About 80% or more of expected tariffs are deposited in the account. Regular entries in bank account.|