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Table 3 The business model canvas framework

From: Challenges for business change in district heating

Key partnerships
 “Who can help you”?
Key resources
 “What do you need”?
Customer value
 Answers the question of “what do you do”?  This is where the analysis starts
Customer segment
 “Who do you help?”
Key activities
 “How do you do it”?
Customer channel
 “How do you reach them?”
Customer relationship
 “How do you interact?”
Cost Structure
 “What will it cost”?
Income Structure
 “What is the return”?