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Table 8 Benchmarks for user satisfaction measure and its indicators

From: Sustainability of community-owned mini-grids: evidence from India

Indicator Score 1 Score 2 Score 3 Score 4 Score 5
HH satisfaction with supply About 20–30% of HHs surveyed express high satisfaction with usability of supply to domestic users About 50% of HHs surveyed express high satisfaction with usability of supply to domestic users About 70% of HHs surveyed express high satisfaction with usability of supply to domestic users More than 80% of HHs surveyed express high satisfaction with usability of supply to domestic users
HH satisfaction with public lighting About 20–30% of HHs surveyed express satisfaction with public lighting About 50% of HHs surveyed express satisfaction with public lighting About 70% of HHs surveyed express satisfaction with public lighting More than 80% of HHs surveyed express satisfaction with public lighting
HH satisfaction with tariffs About 20–30% of HHs surveyed express satisfaction with tariff levels and collection About 50% of HHs surveyed express satisfaction with tariff levels and collection About 70% of HHs surveyed express satisfaction with tariff levels and collection More than 80% of HHs surveyed express satisfaction with tariff levels and collection
HH satisfaction with governance About 20–30% of HHs surveyed express satisfaction with governance mechanism (VEC and operator) About 50% of HHs surveyed express satisfaction with governance mechanism (VEC and operator) About 70% of HHs surveyed express satisfaction with governance mechanism (VEC and operator) More than 80% of HHs surveyed express satisfaction with governance mechanism (VEC and operator)
Operator satisfaction Operator expresses high dissatisfaction with training received and ongoing support from GO Operator express partial satisfaction with training received and ongoing support from GO Operator express satisfaction with training received and ongoing support from GO Operator express high satisfaction with training received and ongoing support from GO, showing willingness to learn more about plant operation to take on more tasks