Table 8 Benchmarks for user satisfaction measure and its indicators
From: Sustainability of community-owned mini-grids: evidence from India
Indicator | Score 1 | Score 2 | Score 3 | Score 4 | Score 5 |
|---|---|---|---|---|---|
HH satisfaction with supply | About 20–30% of HHs surveyed express high satisfaction with usability of supply to domestic users | About 50% of HHs surveyed express high satisfaction with usability of supply to domestic users | About 70% of HHs surveyed express high satisfaction with usability of supply to domestic users | More than 80% of HHs surveyed express high satisfaction with usability of supply to domestic users | |
HH satisfaction with public lighting | About 20–30% of HHs surveyed express satisfaction with public lighting | About 50% of HHs surveyed express satisfaction with public lighting | About 70% of HHs surveyed express satisfaction with public lighting | More than 80% of HHs surveyed express satisfaction with public lighting | |
HH satisfaction with tariffs | About 20–30% of HHs surveyed express satisfaction with tariff levels and collection | About 50% of HHs surveyed express satisfaction with tariff levels and collection | About 70% of HHs surveyed express satisfaction with tariff levels and collection | More than 80% of HHs surveyed express satisfaction with tariff levels and collection | |
HH satisfaction with governance | About 20–30% of HHs surveyed express satisfaction with governance mechanism (VEC and operator) | About 50% of HHs surveyed express satisfaction with governance mechanism (VEC and operator) | About 70% of HHs surveyed express satisfaction with governance mechanism (VEC and operator) | More than 80% of HHs surveyed express satisfaction with governance mechanism (VEC and operator) | |
Operator satisfaction | Operator expresses high dissatisfaction with training received and ongoing support from GO | Operator express partial satisfaction with training received and ongoing support from GO | Operator express satisfaction with training received and ongoing support from GO | Operator express high satisfaction with training received and ongoing support from GO, showing willingness to learn more about plant operation to take on more tasks | |