Table 2 Types of social contracts through which trust is granted and received at three levels, inspired by Burlea and Tomé [150]. See Sect. "Principal-agent relationship" for an explanation of agency and principal–agent relationships
From: Conceptual framework for increasing legitimacy and trust of sustainability governance
Receiving → (agent) | Individuals, societal actors | Economic operators in the market | Governmental institutions | ||||
|---|---|---|---|---|---|---|---|
Granting ↓ (principal) | Type of trust granted to individuals by… | Strategies of individuals to receive trust of… | Type of trust granted to operators by… | Strategies of operators to receive trust of… | Type of trust granted to governments by… | Strategies of governments to receive trust of… | |
Individuals, societal actors | Inter-personal trust to depend on the other | Agreements on how to work together | Social License to Operate (SLO) | Corporate Social Responsibility (CSR) policies | Institutional trust, obey e.g. to tax payments | Effectiveness of government, democracy | |
Economic operators in the market | Provisioning of goods and services | Resignation from naming and shaming campaigns/ employees acting on behalf of their company | Trust to collaborate within the supply chain | Agreements on how to work together | Economic prosperity, tax payments | Create a stable business environment, effectiveness of government | |
Governmental institutions | Freedom, equality, welfare | Law-abiding behaviour | Governmental license to operate | Law-abiding behaviour | International relations and collaboration | Agreements on how to work together | |