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Table 2 Types of social contracts through which trust is granted and received at three levels, inspired by Burlea and Tomé [150]. See Sect. "Principal-agent relationship" for an explanation of agency and principal–agent relationships

From: Conceptual framework for increasing legitimacy and trust of sustainability governance

Receiving → (agent)   Individuals, societal actors Economic operators in the market Governmental institutions
Granting ↓ (principal)   Type of trust granted to individuals by… Strategies of individuals to receive trust of… Type of trust granted to operators by… Strategies of operators to receive trust of… Type of trust granted to governments by… Strategies of governments to receive trust of…
Individuals, societal actors   Inter-personal trust to depend on the other Agreements on how to work together Social License to Operate (SLO) Corporate Social Responsibility (CSR) policies Institutional trust, obey e.g. to tax payments Effectiveness of government, democracy
Economic operators in the market   Provisioning of goods and services Resignation from naming and shaming campaigns/ employees acting on behalf of their company Trust to collaborate within the supply chain Agreements on how to work together Economic prosperity, tax payments Create a stable business environment, effectiveness of government
Governmental institutions   Freedom, equality, welfare Law-abiding behaviour Governmental license to operate Law-abiding behaviour International relations and collaboration Agreements on how to work together